Erie Family Health Center promotes Galewood resident as new senior vice president of clinical operations

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By Community Editor

Courtesy Erie Family Health Center

Erie Family Health Center, a provider of high quality health services to underserved communities, has promoted Iliana A. Mora to Chief Operating Officer, a new position. In addition, Luz Jimenez has been promoted to Senior Vice President of Clinical Operations.

In her new role, Mora will provide leadership for the full range of operating activities at Erie Family Health Center. Specifically, she will oversee and ensure integration of clinical operations, programs, financial management, marketing and fundraising.

Mora joined Erie Family Health Center in 2002 and has served as Senior Vice President of Strategy and Business Operations since 2008. Under Mora's direction, Erie launched oral health services and optometry care, expanded school-based health centers, opened Erie's first suburban location in Evanston and is planning to open a community health center in Waukegan. Mora also has focused on strengthening Erie's brand among Erie patients and financial supporters, launching employee management programs to invest in Erie staff, and developing the organizational infrastructure needed for Erie's future growth plan.

"Iliana has been instrumental in leading Erie's organizational priorities and devising and executing our growth plans," said Dr. Lee Francis, Erie's President and CEO. "She is well prepared for this exciting new role, and I know she will continue to make enormous contributions to our organization."

Mora received a Bachelor of Arts degree in international affairs with an economics concentration from The George Washington University, where she graduated magna cum laude, and a Master of Urban Planning and Policy degree from the University of Illinois.

New Senior Vice President of Clinical Operations

Jimenez, a member of the Executive Leadership Team, joined Erie Family Health Center in 2001 and has served as the Vice President of Clinical Operations since 2007. Jimenez's promotion to Senior Vice President recognizes her increased management responsibilities as Erie grows in size and geographic reach.

Under Jimenez's direction, Erie launched its electronic health record system, initiated pediatric and adult urgent care services, strengthened its referral process, maintained a patient satisfaction rate that exceeds 90 percent and implemented emergency management procedures. She is currently implementing Erie's "patient portal" which will enable patients to access their own health records and improve patient and provider communication. She also is working to reduce wait time across all Erie sites by more than 25 percent and help Erie achieve the rigorous national standards to qualify as a "patient-centered medical home."

"Luz has been instrumental in improving patient access to care and assuring that patient medical visits are as efficient and comprehensive as possible," said Francis. "Her leadership will help strengthen Erie as we grow to meet community needs."

Jimenez received a Bachelor of Science degree in nursing from North Park University, Chicago, and completed a fellowship as a community health center executive through the University of Kansas.

About Erie Family Health Center

Founded on Erie Street in Chicago in 1957, Erie Family Health Center is a community health center that provides high-quality, compassionate health care services. Serving more than 43,000 patients at 13 centers throughout the city and surrounding suburbs, Erie delivers comprehensive primary medical and dental care that responds to the needs of each community. Erie's highly skilled providers, innovative partnerships and forward-thinking approach make it a national leader for the provision of community-based health care.

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